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Support Hub
Need help with your order, a product issue, or just have a question before buying? You’re in the right place. Below you’ll find everything you need to get the support you deserve, quickly.
Order Help
Returns & Refunds
Other Topics
Order Help
Find answers about tracking, shipping rates, and delivery details for your order
You can track your order at any time using our Order Tracker. Just enter your tracking number to see the latest updates.
We offer flat-rate standard and express shipping within Australia. For full details, check out our Shipping Rates page.
Yes, all orders are shipped in plain packaging without any external branding or references to vaporizers. An adult signature is required upon delivery.
Returns & Refunds
Learn how to initiate a return, determine eligibility, and receive support for warranty claims
Returns are only accepted for unused devices in their original packaging for sanitary reasons. Used items or opened packages cannot be returned unless they are faulty.
We stand behind all products that are genuinely faulty. If you’re experiencing an issue, reach out to us with a description and serial number, and we’ll guide you through next steps. You can also review our Warranty Information for brand-specific support links.
Start by contacting our support team with your order number and reason for return. You can find full return conditions on our Returns Policy page.
Once your return is received and approved, refunds are usually processed within 1–3 business days.
Warranty & Product Support
We only accept returns for unused devices in their original packaging due to sanitary reasons. Used items or opened packages cannot be returned unless they are faulty.
You can reach out to us directly or contact the brand (e.g. PAX, DaVinci, or Storz & Bickel). We’re happy to assist if you’re unsure where to start.
Additional FAQs
Discover helpful information, including discreet packaging, price matching, and answers to common questions.
Yes, we offer a price match guarantee on most vaporizers. If you see a better price from an authorized Australian retailer, get in touch before placing your order and we’ll do our best to match it.
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